NEW

ReSound Assist Live

Now you can remotely fit  new hearing aids to any of your clients with a valid audiogram.
Ready to get started with ReSound Assist Live? Call your ReSound representative today.

Support your clients with face-to-face video appointments

With ReSound Assist Live video appointments, you can now fit your clients with a new hearing aid using tele-audiology – a welcome solution in these challenging times. Continue to provide individualised  hearing care, even when circumstances prevent your clients from getting to the clinic.

NEW ReSound Assist Live makes remote hearing care easy

You initiate the video call through your ReSound Smart Fit fitting software.
Your client simply answers the video call through the ReSound Smart 3D app.
You connect to your client's hearing aids and provide live adjustments, if needed.
Your client can evaluate the new settings with you live or after the video call in the ReSound Smart 3D app.
RESOUND ASSIST LIVE

Face-to-face video appointments

Given the current circumstances, it can be difficult for your clients to get to the clinic for an appointment. ReSound Assist Live makes it possible for you to support them with online, face-to-face fitting appointments.

Connect via a video call to remotely fine-tune your clients’ hearing aids directly from your ReSound Smart Fit fitting software.

How to get started with ReSound Assist Live

In order to offer ReSound Assist Live services to your clients, you need to register your business on GN Online Services.

Already using GN Online Services?

Everything you do with ReSound Assist and new ReSound Assist Live takes place via ReSound Smart Fit, our fitting software. Contact your ReSound representative to enable the teleaudiology feature in ReSound Smart Fit.

Not yet registered for GN Online services?

Follow the link below to sign up - You will need your ReSound Account ID to register on GN Online Services.

Download the GN Online Services guide

What is ReSound Assist?

Everything you do with ReSound Assist and new ReSound Assist Live takes place via ReSound Smart Fit. It provides comprehensive live video (synchronous) as well as remote adjustment (asynchronous) options for you to support for your clients in the most convenient way possible for both of you.

ReSound Assist Live

How it works

  • You initiate the live video call through your ReSound Smart Fit fitting software.
  • Your patient simply answers the video call received through the ReSound Smart 3D app.
  • Ensure that both you and your client are ready to engage in a live appointment using ReSound Assist Live.
  • Once the hearing aid has been received, schedule the live appointment and proceed with the remote first fit via ReSound Assist Live. Any further fine-tunings can then be made as needed.
  • The patient can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.
How it works

Remote Fine-Tuning

By offering remote fine-tuning from your ReSound Smart Fit software, you can provide support at the most convenient time for you – and your clients, who  can receive hearing care  from the comfort and convenience of their own home.

  1. Your client requests assistance via the ReSound Smart 3D app.
  2. You receive the request via the ReSound Smart Fit software.
  3. Your client receives updated settings or messages, and downloads the settings wirelessly to their hearing aids.
  4. Your client then sends a rating of his/her new settings.

ReSound Assist Live Training Material

Helping your clients to use ReSound Assist Live

When using ReSound Assist Live, it's important to ensure that your clients are ready to engage in live video appointments. To support you in your communication, we've prepared instructional materials that you can share with  your clients via email. This includes a dedicated information page with instructional videos, so your clients know what to expect when receiving their new hearing aid.

Let's help you get started

Our team of ReSound representatives is ready to help you get started offering ReSound Assist Live services to your clients. Call us today for personalised support and guidance on how you can add remote care and cutting-edge tele-audiology to your service offering, especially in these difficult times.

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