ReSound Remote Support Audiology


Mandi Chambless, Au.D.

Senior Remote Support Audiologist - Supporting: Central/Eastern Time Zones
1.800.248.4327 x 8694 •
Days: Monday - Friday Hours: 8 AM - 5 PM CST

Mandi Chambless, Au.D., received her B.S. in Communication Disorders from Southwest Texas State University in 2002 and went on to receive her Doctorate in Audiology from the University of North Texas in 2006. After her graduate studies, Mandi worked as a dispensing audiologist in various clinical settings. She was a Consumer Outreach Audiologist for ReSound for three years before becoming lead audiologist at a private practice. Mandi returned to ReSound in 2013 as the first Remote Support Audiologist. In addition to taking calls she serves as coordinator, manages the schedule and oversees the program. Her background is in diagnostics, hearing aids, vestibular testing, and patient education.


Megan Bishop, Au.D.

Audiologist - Supporting: Eastern Time Zone
1.800.248.4327 x 8685 •
Days: Tuesdays, Wednesdays, and Thursdays Hours: 9 AM - 5 PM EST

Megan Bishop, Au.D., received her B.S. in Communication Disorders from Bowling Green State University in 2001 and her M.A. in Audiology from Kent State University in 2003. After moving out west and working for a year in a clinic she went on to earn her Au.D. from Salus University in 2007. Megan worked as a clinical audiologist for both corporate offices and private practice for 10 years before providing in home early intervention for families of children 0-3 who have been diagnosed with hearing loss.


Linda Wiltz, Au.D.

Audiologist - Supporting: Pacific/Mountain Time Zones
1.800.248.4327 x 8684 •
Days: Tuesdays, Wednesdays, and Thursdays Hours: 8:30 AM - 4:30 PM PST

Linda Wiltz, Au.D., earned her Bachelor’s degree in Music Engineering technology in 1989 from the University of Miami, followed by a 15-year career in the professional audio industry where she worked primarily as a sound effects editor. She returned to school to earn her Master’s degree in Audiology from California State University Northridge in 2006, and received her Au.D. from A. T. Still University in April 2014. During her 8 years in the clinic as an audiologist, she focused on the fitting of hearing aids and tinnitus therapy products.


What is Remote Support Audiology?
Pre-schedule an appointment with a Remote Support Audiologist to guarantee on-hand, professional support during your patient’s fitting or follow-up appointment. The audiologist can be on the phone with you for the entire fitting, on hold in case you have any questions, or on standby waiting for your call; the choice is yours. The time allotted will be saved for only you to use, even if no assistance is needed. We’re here to support you!

How does Remote Support Audiology differ from traditional Technical Support?
With Remote Support Audiology, the support is planned in advance and the audiologist’s time is blocked out solely to work with you during your appointment. In addition, you may choose to block off additional time for software training or a technology refresher. We understand that there can be some lag time between formal software training and your first fitting appointment. Remote Support Audiology will bridge that gap to ensure your utmost comfort with ReSound products and software so that you and your patients are completely satisfied with the fitting experience.

How can you schedule an appointment?
Please contact your designated RSA to schedule an appointment. If you would like to make an appointment outside Linda’s or Megan’s office hours, please contact: Mandi Chambless, Au.D., 1.800.248.4327 x 8694 • Days: Monday - Friday Hours: 8 AM - 5 PM CST

What happens after you schedule your appointment?
You will receive an email confirmation with the date and time of your appointment, the phone number to call and suggestions for how to maximize the time allotted to you.