Skip to content

Support for your practice COVID-19/Coronavirus

ReSound Responds to COVID-19 (Coronavirus)

COVID-19, or coronavirus, is a serious issue for the patient populations we serve. During this time, our highest priority is to protect the well-being of those patients, our employees, and you, our customers. We have activated our contingency plans to ensure continued support for you and your patients during this rapidly evolving situation.

See Full Message

Navigating this new environment

We’re living through an incredibly dynamic time, with new guidance issued daily. Now, more than ever, it’s critical that you understand what you can do to weather this storm. Know that we continue to be committed to the health of your patients and your business during these incredibly difficult times. We hope these resources help you navigate this new environment.

CARES Act Key Provisions Overview

ReSound Assist

Teleaudiology can be a good alternative to offer patients to ensure that they continue to receive care. ReSound Assist offers two options to help you continue to serve patients: Live Assistance a face-to-face real-time, video appointment or Remote fine-tuning which allows patients to send a request to you and get updates directly through the ReSound Smart 3D app.

If you have not already signed up to offer ReSound Assist, ReSound’s teleaudiology solution, please contact customer service today at 1-800-248-4327 to establish an account.

Click here for information on remote in-ear hearing assessments with in-situ

Click here for the patient information page on preparing for a remote in-ear hearing assessment with in-situ

Click here to find out more about hearX remote fitting and programming

ReSound Assist Support Materials

ReSound Assist Live Assistance Patient Quick Guide

ReSound Assist Live Assistance – Additional guidance for remote fitting

Resound Assist Remote Fine-Tuning Patient Quick Guide

ReSound Assist Patient Brochure

ReSound Assist Fitting Guide

GN Online Services Brochure

ReSound Assist Consent Form

Protocol for ReSound Assist–Tested Not Sold

ReSound Assist
Video Resources

ReSound Smart 3D app: How to request service with ReSound Assist remote fine-tuning

ReSound Smart 3D app: How to accept and install new settings with ReSound Assist remote fine-tuning

ReSound Smart 3D app: How to restore to previous settings when using ReSound Assist remote fine-tuning

ReSound Assist Live Assistance: How it works

ReSound Assist Remote Fine-tuning: How it works

ReSound Assist Live Assistance: What do HCPs think of Live Assistance

Resources

Latest update on COVID-19 from the CDC

ReSound COVID-19 Impact Survey - June 2020

How Coronavirus/COVID-19 Effects the Hearing Care Industry and What You Should Do?

Telehealth in Audiology: A Primer on Remote Hearing Care

ReSound Services

Sanitation Process for Hearing Aids

Due to COVID-19, ReSound is taking extra precautions when handling product. All returned products received to our facility are sanitized using 70% Isopropyl Alcohol through our disinfection procedure. We have implemented additional cleaning processes for active workstations in the facility. All people entering/exiting production areas are sanitizing their hands when entering/exiting. We have nurses onsite to perform daily health checks for all employees. Employees are also required to wear masks in any situation where 6-feet social distancing is not feasible.

Sanitation Process for Hearing Aids In-Office

We recommend the following procedure to ensure that hearing aids are properly sanitized while you are updating or cleaning devices in-office.

  • Put on a pair of disposable nitrile gloves.
  • Wet a soft cloth with a 70-90% alcohol solution (isopropyl, Methyl or ethanol alcohol) with 10-30% purified water.
  • Clean the hearing aids thoroughly with the cloth until no debris is visible. Throw the cloth away.
  • Get a new cloth and wet it with the same alcohol solution. Gently clean the hearing aids again, for 60 seconds, making sure that all the surfaces are clean.
  • Do not submerge the hearing aids in the alcohol solution or any other fluid.
  • Throw away the cloth and gloves.
  • Place the hearing aids on a clean surface for a few minutes until completely dry.

Reopening your practice: Marketing

The ReSound Focus program has developed a variety of communication templates, including letters, call scripts and social media posts, and in-office posters to make communicating easier. For more information on these templates, please contact your ReSound regional marketing representative or your local sales representative.

View Patient Communications