ReSound Assist

Get closer to your clients

Live assistance for face-to-face video appointments
Receive real-time client feedback
Enjoy greater convenience and satisfaction

Ready to get started with ReSound Assist?

Personalised support every step of the way

Research shows that more than a quarter of hearing care appointments are spent on fine-tuning adjustments.* ReSound Assist Live offers convenient remote fine-tuning services directly from your clinic and experienced in the comfort of clients’ homes.

*GN Insights: Analysis of anonymised appointments (2016)

Resound Assist Live

Face-to-face video appointments

It can be difficult for some clients to get to the clinic for a follow-up appointment. ReSound Assist Live makes it possible to supplement clinic visits with online, face-to-face fitting appointments.

Connect with a video call to remotely fine-tune your clients’ hearing aids directly from your ReSound Smart Fit™ fitting software.

Resound Assist Live

Here's how it works

Resound Assist Live is one more way you can offer more flexible, personalized care to your clients by allowing them to remain in the comfort of their own home for real-time, video appointments.

You initiate the Live Assistance call through your ReSound Smart Fit fitting software.
Your client simply answers the video call received through the ReSound Smart 3D app.
You connect to the client's hearing aids and provide live adjustments, if needed.
The client can evaluate the new settings with you live during the appointment as well as afterwards through the Rate My Sound feature in the ReSound Smart 3D app.

The next level of hearing care

Send remote fine-tuning adjustments anytime

Whether they are at home, at work or at a restaurant with friends, you can offer your clients the option to recieve remote-fine-tuning adjustments right to their ReSound Smart 3D^TM app.

You can even use this service together with your clients as another option for regular fine-tuning.

ReSound Assist remote fine-tuning

Here's how it works

The initial fit will always take place in your clinic, but you can decide to activate ReSound Assist for the clients who will benefit the most. By offering remote fine-tuning from your ReSound Smart Fit^TM software, you can provide support at the most convenient time for you – and your clients can receive it from the comfort and convenience of their own home.

Clients requests assistance via the ReSound Smart 3D app.
You receive the request via the ReSound Smart Fit software.
You send updated settings and/or messages.
Clients receives updated settings or messages, and downloads the settings wirelessly to hearing aids.
Client sends a rating of his/her new settings.

Download the ReSound Assist quick guide for professionals

ReSound Assist remote fine-tuning

Real-time feedback from clients

ReSound Assist remote fine-tuning requests enable your clients to identify the issue they are experiencing when a difficulty occurs in a particular environment.

With every remote fine-tuning request, you get:

Detailed diagnostic questionnaire
Optional message with additional information
Automatic record of your client's hearing aid settings
Rate My Sound feature to see client satisfaction rating for fine-tuning

Register on GN Online Services to get started

In order to offer ReSound Assist services to clients, you need to register your business with GN Online Services.

On this site, you can:

Manage user access for other hearing care professionals in your practice
Manage the locations of your business
Customize your automatic response to remote fine-tuning requests

Reminder: You will need your ReSound Account ID to register on GN Online Services.

Download the GN Online Services guide

ReSound Assist convenience and satisfaction

We surveyed hearing care professionals and users who have tried ReSound Assist remote fine-tuning for their opinions about this approach to client care.*