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ReSound Assist

Get closer to your clients

  • Send remote fine-tuning adjustments anytime
  • Receive real-time client feedback
  • Enjoy greater convenience and satisfaction

Ready to get started with ReSound Assist?

Support every step of the way

Research shows that more than a quarter of hearing care appointments are spent on fine-tuning adjustments.* ReSound Assist offers convenient remote fine-tuning services directly from your clinic and experienced in the comfort of clients’ homes.

*GN Insights: Analysis of anonymised appointments (2016)

The next level of hearing care

Send remote fine-tuning adjustments anytime

Whether they are at home, at work or at a restaurant with friends, you can offer your clients the option to recieve remote-fine-tuning adjustments right to their ReSound Smart 3DTM app.

You can even use this service together with your clients as another option for regular fine-tuning.

Resound Assist remote fine-tuning

Here's how it works

The initial fit will always take place in your clinic, but you can decide to activate ReSound Assist for the clients who will benefit the most. By offering remote fine-tuning from your ReSound Smart FitTM software, you can provide support at the most convenient time for you – and your clients can receive it from the comfort and convenience of their own home.

  1. Clients requests assistance via the ReSound Smart 3D app.
  2. You receive the request via the ReSound Smart Fit software.
  3. You send updated settings and/or messages.
  4. Clients receives updated settings or messages, and downloads the settings wirelessly to hearing aids.
  5. Client sends a rating of his/her new settings.

Download the ReSound Assist quick guide for professionals

 

 

 

ReSound Assist

Real-time feedback from clients

ReSound Assist remote fine-tuning requests enable your clients to identify the issue they are experiencing when a difficulty occurs in a particular environment.

With every remote fine-tuning request, you get:

  • Detailed diagnostic questionnaire
  • Optional message with additional information
  • Automatic record of your client's hearing aid settings
  • Rate My Sound feature to see client satisfaction rating for fine-tuning

Register your business on GN Online Services to get started

Then you can offer ReSound Assist services to your clients. While you are there, you can also:

  • Manage user access for other hearing care professionals in your clinic
  • Manage the locations of your business
  • Customise your automatic response to remote fine-tuning requests

Reminder: You will need your ReSound Account ID to register on GN Online Services.

Download the GN Online Services guide

Register

 

ReSound Assist convenience and satisfaction

We surveyed hearing care professionals and users who have tried ReSound Assist remote fine-tuning for their opinions about this approach to client care.*

What hearing care professionals think about ReSound Assist

What ReSound Assist users are saying

94%

believe that ReSound Assist allows them to deliver a better hearing experience.

87%

believe ReSound Assist enables them to deliver the best fit within a shorter time frame.

83%

agree that it was easy to request assistance from their hearing care professional from the app.

89%

said that they would recommend this service to others.

*External interviews with 31 Hearing Care Practitioners in 11 countries who have used ReSound Assist 10 or more times.

See the complete survey results

Want to try it for yourself?

Register for GN Online Services