Support for your practice COVID-19/Coronavirus

ReSound Responds to COVID-19 (Coronavirus)

COVID-19, or coronavirus, is a serious issue for the patient populations we serve. During this time, our highest priority is to protect the well-being of those patients, our employees, and you, our customers. We have activated our contingency plans to ensure continued support for you and your patients during this rapidly evolving situation.

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Navigating this new environment

We’re living through an incredibly dynamic time, with new guidance issued daily. Now, more than ever, it’s critical that you understand what you can do to weather this storm. Know that we continue to be committed to the health of your patients and your business during these incredibly difficult times. We hope these resources help you navigate this new environment.

ReSound Assist

Teleaudiology can be a good alternative to offer patients to ensure that they continue to receive care. ReSound Assist offers two options to help you continue to serve patients: Live Assistance a face-to-face real-time, video appointment or Remote fine-tuning which allows patients to send a request to you and get updates directly through the ReSound Smart 3D app.

If you have not already signed up to offer ReSound Assist, ReSound’s teleaudiology solution, please contact customer service today at 1-888-737-6863 to establish an account.

External Resources

CDC Information on COVID-19
Audiology Online Teleaudiology Resources
Hearing Health & Technology Matters

ReSound Services

COVID-19 Response
Patient Communication

The ReSound Focus program has developed a variety of communication templates, including letters, call scripts and social media posts, and in-office posters to make communicating easier. For more information on these templates, please contact your ReSound regional marketing representative or your local sales representative.

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Service Options

ReSound is offering a new service to support your business. At your request, ReSound will ship the following supplies directly to patients:

Batteries, Domes, Wax Guards, Cleaning Brush and Cloth, Ear Hooks, New and Replacement Accessories (including chargers), Patient Product Guides

In addition, we can directly ship product repairs from ReSound to your patients, if the device settings have been saved. To learn more about the program, or to request a direct shipment, contact our customer care team at gnresound@gnresound.com or 1-800-248-4327.